Our Ironclad Guarantees

At Dufrene’s Heating & Cooling, we stand by the work our NATE-certified technicians do. That’s why we provide what we call our “Ironclad Guarantees” with projects we work on. Take a look at our Ironclad Guarantees. Have questions? Contact us for more information!

Peace of Mind Guarantee

All technicians in your home have an extensive background check performed and are randomly drug tested for your safety.

100% Money Back Guarantee

We guarantee that the equipment we have installed will perform as we have stated, or we will remove it and return 100% of your investment.

No Surprise Guarantee

We offer no surprise pricing, which means the quote you get upfront is the price you’ll be paying. You can rest easy knowing that there are no hidden fees or shocking numbers at the end of the job. Any additional work will be approved by the owner in writing before work is started.

Property Protection Guarantee

All property such as lawns, shrubbery, carpeting, floors, walls, furniture, and door frames are protected. Damaged property will be replaced or repaired. Drop cloths will be used on all work and traffic areas.

Comfort Guarantee

We guarantee that the system(s) we have installed in your home will heat or cool your home as we have stated. If the temperature range we have promised is not achieved, we will replace the systems at no charge.

Utility Savings Guarantee

(Valid Deluxe Or Higher Systems) You will save a minimum of 30% on your heating and cooling costs or we will refund double-the-difference of your savings not realized during the first year. (If your system is not meeting guaranteed savings, you must notify us immediately to allow us to evaluate your system’s performance)

$500 Installation Date Guarantee

If we do not have your new system operating by the date promised, we will pay you $500 for your inconvenience.

$500 No Frustration Guarantee

If your system breaks down during the first year and leaves you without heating or cooling, we will be there within 24 hours or we will pay you $500 for your inconvenience.

No Lemon Guarantee

If your compressor in your air conditioner fails twice in the first 5 years, we will install a complete and new condensing unit. If the heat exchanger in your furnace fails in the first 10 years, we will install a new furnace.

PEOPLE LOVE DUFRENE'S!

Google Rating
5.0
Based on 18 reviews
Facebook Rating
5.0
Based on 5 reviews
Yelp Rating
5.0
Based on 1 reviews

"Probably one of the best customer experiences I’ve ever had with an HVAC company. I’d recommend them 10 times out of 10 without a doubt!"

Jeremie M. - Google